Call Center

Every Shift Starts
Right on Schedule.

Move agents across day, night and rotating shifts with automated scheduling and live-tracked shared rides.
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Call center staff commutes, made simple.

Full shift coverage

Reliable rides help agents log in on time, on every shift.

Easy shift rostering

Match routes to rotating agent rosters across every site.

Safer night commutes

Tracked rides give your late-shift agents added peace of mind.

Predictable budgets

Optimized routes keep the cost per agent ride well managed.

Every agent on board, every shift on time.

Live tracking

Follow every ride in real time, so team leads know who is arriving and can plan each shift start with full confidence.

Consumption-based pricing

Pay only for the seats your agents use, with billing that flexes as campaigns and headcount scale up or down.

Comprehensive reporting

See rides, seats used and spend in one Admin Dashboard, ready for planning your next shift.

A partner built for round-the-clock teams.

Routing automation
Routes adapt to agent demand, shift times and live traffic automatically.
Automated operations
Automate dispatching, demand analysis, fleet and shift-based scheduling.
Customer success
Mobility experts support your call floor around the clock, on every shift.
Analytics dashboard
Monitor live trips, agent data and full ride history from one dashboard.
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The Impact on Your Call Center
“Swvl’s transformed our commute planning. Reservation Controls and Dynamic Allocation gave us the visibility and flexibility we needed.”
Ahmed Abdelrahman
CEO - Telda
25%
Seat Utilization Increase
“Swvl’s transformed our commute planning. Reservation Controls and Dynamic Allocation gave us the visibility and flexibility we needed.”
Ahmed Abdelrahman
CEO - Telda
25%
Seat Utilization Increase
“Swvl’s transformed our commute planning. Reservation Controls and Dynamic Allocation gave us the visibility and flexibility we needed.”
Ahmed Abdelrahman
CEO - Telda
25%
Seat Utilization Increase

Discover the Swvl Rider app

Agents book and plan their shift rides in a few easy taps.

Discover the Swvl Captain App.

Shift routes, agent check-ins and trip updates in one app.

Discover the Swvl Cloud Platform.

Plan, run and monitor your agent commute in one platform.

Transform your call center commute with Swvl.

Transform your enterprise commute with Swvl.
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