Since its inception, Swvl has recorded 168 million bookings on its platform, transported over 9.5 million passengers, and managed 49 thousand vehicles. It quickly established itself as the Middle East’s fastest-growing unicorn. This scale of growth, particularly in emerging and populous markets like Egypt, can be attributed to its extensive digitization of mass mobility.

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What’s driving this success?

At the heart of Swvl’s growth is a carefully designed ecosystem of products and services tailored to meet the needs of businesses, riders, and drivers alike. In this blog, we’ll dive into Swvl’s product suite—including the Mobility Platform, Rider App, Captain App, Admin Dashboard, and Partner Portal—and explore how each plays a critical role for organizations and individuals.

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Overview of the Swvl Mobility Platform: Engine of Our Products

The Swvl Mobility Platform is the technological backbone for all of Swvl’s products—Rider App, Captain App, Admin Dashboard, and Partner Portal—and our mobility services: Mobility as a Service (MaaS) and Software as a Service (SaaS).

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Five Technology Tenets Powering Our Mobility Platform

1. Latent Demand Prediction:
   By predicting where and when people need urban transport, Swvl’s platform keeps transportation accessible, reducing wait times for all riders.
2. Efficient Route Design:
   The platform designs routes to boost occupancy rates, ensuring that all of Swvl’s vehicles are efficiently utilized while minimizing costs.
3. Optimal Virtual Stations:
   By creating virtual stations on the fly, Swvl’s platform minimizes walking distances for riders, enhancing convenience and accessibility.
4. Responsive Vehicle Dispatch:
   Swvl’s platform can dispatch vehicles to capture the highest demand levels while strategically placing emergency vehicles to minimize disruptions.
5. Accurate Trip Pricing:
   Our technology maximizes revenue per vehicle, ensuring that prices are fair for passengers while optimizing revenue.

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Navigating Journeys with Ease: The Swvl Rider App

The Rider App enables passengers to book, track, and pay for their rides through a user-friendly interface. Available on both iOS and Android, the app supports both public transit users and organizational riders, adapting to diverse commuting needs.

For Public Transit & Intercity Travel (B2C)

Designed for everyday and intercity commuters, the Rider App lets users in select countries plan trips efficiently, making Swvl an ideal choice for reliable, affordable transit.

Key Features of the Rider App:

• Enhanced Search Capabilities: Provides riders with optimized ride options tailored to deliver the best balance of time and cost.
• Flexible Payment Options: Offers multiple payment methods, including credit cards and cash, ensuring a seamless payment experience.
• Real-Time Tracking: Keeps riders informed with live tracking, letting them know when their ride will arrive.
• 24/7 Customer Support: Delivers around-the-clock assistance, ensuring riders can access help whenever needed.
• Private Trips: Provides a selection of private vehicles for riders seeking a more personalized travel experience.

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For Organizational Riders (B2B)

The Swvl Rider App isn’t just for public transit users; it’s designed to support various organizations, from companies to schools, universities, factories, and call centers. With a fully customizable setup, the app allows organizations to tailor booking times and preferences to meet specific needs.

Key Features for Organizational Riders:

• Reserving Commute: Riders can easily book their ride by choosing the time and pick-up point that best fits their schedules.
• Managing Booking: All users can adjust booking details such as pickup and drop-off points.
• Live Tracking: Passengers can monitor their ride in real-time, reducing waiting times.
• 24/7 Customer Support: Riders have access to support around the clock, ensuring timely responses to questions and concerns.

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Driving Smarter: The Swvl Captain App

Our Captain App is a user-friendly app that empowers captains to manage their daily operations easily. It offers a range of features to help captains manage their trips efficiently, track their earnings, and provide exceptional service to passengers.

Key Features of the Captain App:

• Easy Onboarding: A streamlined process to get new captains up and running quickly.
• Organized Trip Management: Captains can view upcoming trips, track past rides, and stay prepared with an organized schedule.
• Seamless Passenger Interaction: Smooth passenger check-in and check-out processes.
• Performance Insights: Captains receive insights on key performance metrics such as punctuality, customer satisfaction, and trip completion rates.
• Help Center: Includes a Help Center to support and assist captains on the road.
• Earnings History: Track earnings, understand the payment breakdown, and monitor financial performance.
• Multilingual Support: The app supports multiple languages, including Arabic, English, and Urdu.

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Redefining Fleet Operations with Swvl’s Partner Portal

The Partner Portal is a powerful tool designed to empower transit operators to harness the full potential of their fleets. It automates manual processes, enhances scheduling, and boosts overall efficiency—all from one centralized platform.

Key Features of the Partner Portal:

• Optimized Scheduling: Schedule, assign, and reallocate vehicles and drivers for each ride.
• Centralized Fleet Data: Access all crucial fleet information—from vehicle specifics to driver schedules and maintenance records—in one centralized location.
• Operational Metrics: Track all operational metrics with Swvl’s live tracking and dashboards.
• Payment & Invoice Reporting: Automated reporting and invoice generation for all trips and drivers.
• Document Verification: Manage and store all necessary driver information, including licenses, photo IDs, and security clearances.
• Ratings & Reviews: Fleet operators can view ratings and reviews shared by riders for each ride.

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Admin Dashboard for Smarter, Data-Driven Decisions

Swvl’s Admin Dashboard is available for our enterprise customers, offering comprehensive transit reporting with key metrics such as fleet utilization rates, rides completed, driver times, and more. It provides a centralized view of all essential operational metrics.

Key Features of the Admin Dashboard:

• Trip Tracking: Tracks the count of rides by date and categorizes them by status: completed, canceled, scheduled, and started.
• Booking Patterns: Details the total count of bookings and divides rides by direction: to and from the office.
• Captain Performance: Provides a total count of captains and rides completed. It also includes aggregate data on the skip station rate and average captain rating.
• Rider History: Displays the total number of riders, their registration status, and booking activity.
• Ratings & Feedback: Displays the percentage of rated versus unrated rides, average ratings, and overall satisfaction levels.

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Connect with Our Mobility Experts

Interested in discovering how Swvl’s products and services can streamline transportation for your enterprise? Contact us today to connect with one of our mobility experts who can guide you through our solutions.