Swvl is committed to making your daily commute smarter, safer, and more convenient. With over 10 million iOS and Android downloads, the Swvl Rider App has become a must-have for both individuals and businesses.

We are delighted to share some updates that we believe you will enjoy. As more organizations joined Swvl, we decided it was time for a refresh that went beyond appearances. Our goal is to make the app easier to use, improve ride management, and ensure that every trip is communicated clearly.

The app now has a fresh appearance that fits our lively new brand identity. We’ve also simplified the sign-in and sign-up processes, redesigned the home screen, improved ride monitoring, and strengthened payment security.

In this blog, we’ll delve deeper into the latest updates in the new Swvl Rider App, all designed to make your commute even better.

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1. Introducing SmartCommute: Your Personalized Travel Companion

Our team at Swvl has dedicated significant time and effort to ensure that riders’ daily commute is intuitive and customized to their needs. That’s why we’re excited to unveil SmartCommute, an enhancement to your Swvl Rider App home screen. This feature is designed to make your journey planning easier by dynamically prioritizing what matters most to you.

What is SmartCommute?
SmartCommute is a fully adaptive section that personalizes the app experience based on the current ride status. Whether you’re on an ongoing trip, have an upcoming reservation, or need to explore travel options, SmartCommute ensures you see the most relevant information at a glance. It’s like having a personal assistant for your commute!

How does SmartCommute work?
SmartCommute prioritizes the most important trip updates based on intelligent design and rider behavior insights. Depending on where the rider is on their journey, the app will dynamically rearrange the home screen to present:

• In-Progress Trips: Easily track your current ride with real-time information.
• Upcoming Trips: See your next scheduled trip or reservation details front and center.
• Reservations Management: Access and manage future bookings for peace of mind.
• Feature Highlights: Discover new tools, like scheduling a ride in advance or setting up your organizational commute profile.

Why you’ll love SmartCommute

• Personalized to You: No two riders are the same, and SmartCommute recognizes that.
• Quick Access: Navigate easily with everything just a tap away.
• Enhanced Usability: A clutter-free interface helps you focus on what’s important, making your Swvl experience smoother than ever.

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2. A Fresh New Look for Organizational Riders

We’re excited to introduce a revamped experience for our organizational riders—a dedicated section in the Swvl Rider App designed to make managing commutes easier and more intuitive than ever before.

What’s new?
The updated Business Trips section comes with a sleek design and enhanced functionality to ensure riders from partner organizations have quick and clear access to their upcoming trips, reservations, and private bookings.

Here’s what you’ll notice:

• Dynamic Layout: View upcoming trips and reservations at a glance.
• Intuitive Navigation: Simplified menus and smarter layouts make it effortless to find what you need.
• Personalized Options: Settings and features adapt to your preferences for a tailored experience.
• Improved Performance: Faster, smoother functionality ensures a seamless experience.

Why you’ll love it

• Streamlined Layout: Track work commute details, including upcoming trips and reservations, at a glance.
• Improved Usability: Save time and effort by managing reservations or booking private trips quickly.
• Enhanced Visuals: Enjoy a visually appealing, modern design that reflects Swvl’s updated brand identity.

With these updates, we’re not just improving the look and feel — we’re enhancing the entire rider experience, making it more efficient and enjoyable for our organizational riders to plan and manage their commutes.

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3. Enhanced Payment Security: Keeping Your Transactions Safe

Your security is our top priority. With the latest update to the Swvl Rider App, we’ve introduced an important enhancement to protect your payments and reduce the risk of fraud.

Whenever you add a new card to your Swvl account or update an existing one, we’ll authenticate it using a secure One-Time Password (OTP) verification process. This extra layer of security ensures that only you can authorize the addition of a card to your account, giving you peace of mind every time you book a ride.

By implementing OTP authentication, we’re securing Swvl’s payment process and empowering riders with greater control over their financial details. Whether booking daily commutes, corporate trips, or weekend getaways, you can rest assured that your payment information is protected every step of the way.

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4. Private Rides at Your Fingertips

Traveling can often be a stressful experience, especially when it comes to making your way to and from the airport or ensuring you have a reliable ride during important moments. At Swvl, we understand the need for dependable, comfortable, and private transportation for such scenarios, which is why we’re excited to introduce quick access to Private Rides directly from your home screen.

Why private rides?
Our data shows that many riders prefer private transportation for specific occasions, with airport commutes being one of the top use cases. These rides require a higher degree of reliability, punctuality, and ease of booking—qualities we’ve designed into our Private Rides feature.

The new Private Rides section is prominently featured on the Swvl Rider App home screen, giving you instant access to these essential services. No need to navigate through multiple menus—simply select your desired ride type, schedule a trip, and you’re good to go.

With just a few taps, you can:

• Book an Airport Commute: Enjoy hassle-free, reliable rides to or from the airport, ensuring you arrive relaxed and on time.
• Schedule a Private Trip: Plan your ride in advance for complete peace of mind, whether it’s a business meeting, a family outing, or a special occasion.

Try out Private Rides today and experience the convenience of tailored transportation, now just a tap away!

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5. Other Updates & Enhancements

But that’s not all! In addition to these updates, we’ve rolled out several enhancements to existing features and resolved vital issues to make the app even better. These include:

• Trip Status Updates: Stay informed with real-time updates in the Trip Tracking Screen.
• More Travel Destinations: Quickly explore and book trips to more destinations directly from the home screen.
• Improved Sign Up & Sign In Flows: A more seamless and intuitive onboarding experience.
• Secure Forgot Password Flow: Reset your password securely with OTP verification.

And that’s just the beginning! We’re constantly working on exciting new features and improvements to make the Swvl app even better. Stay tuned, because there’s so much more to come.

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Let’s Get Moving

With these exciting updates, we aim to make the Swvl Rider App a smarter, safer, and more enjoyable experience for everyone. From dynamic home screen enhancements like SmartCommute and quick access to Private Rides to better payment security and a fresh look for organizational riders, these improvements are all about putting you—the rider—at the center of everything we do.

We can’t wait for you to explore these updates and experience the updated Swvl Rider App. Thank you for riding with us and being a part of the journey as we redefine how the world moves.

Want to explore how these new features can enhance your transit operations? Reach out to us today to learn more!